The Challenge
Procurement performance was being assessed inconsistently across procuring entities through fragmented manual processes. The client needed a standardised, equitable way to grade contractors, resolve the disputes that follow, and keep an accurate record of both.
The Context
Public procurement decisions have to be defensible. A rating that influences who wins future contracts needs a clear basis, a route of appeal, and a record that holds up to scrutiny — consistently, across many procuring entities and role types.
The Solution
We delivered a secure evaluation and business intelligence platform. It digitises the full performance-evaluation lifecycle, giving government entities structured workflows to grade contractors, handle rebuttals, and generate the analytical reporting that informs future source selection.
How It Works
Procuring entities sign in through their existing identity provider and grade a contractor against a standard rubric. The contractor then has a 14-day window to query or rebut the rating. Finalised evaluations feed dashboards that surface performance trends and compliance metrics.
Engineering
Built in Laravel on PostgreSQL with SSO/SAML so access maps onto existing government roles. The evaluation lifecycle — grading, rebuttal, finalisation — is modelled as explicit states, and the reporting layer aggregates them into statistical and visual views for procurement teams.